Summary
GAS and electricity companies are the biggest source of complaints from Money Mail readers. Customers are forced to wrestle with inaccurate bills, poor customer service and intransigent companies which too often fail to address their own mistakes.
Yet next year the consumer watchdog Energywatch is being put down to be replaced by a confusing tangle of separate bodies.See the full content of this document
Extract
Energy Watchdog Is Losing Its Teeth ; Moneymail: News
Experts fear that this will leave consumers in an even weaker position against a powerful and unresponsive industry.
The new system will have three elements: Consumer Direct, a Gover...See the full content of this document
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