Summary
THE next time you spend hours trying to get through to your bank, don't just hang up the phone. Move house instead.
A long delay in answering probably means the bank's call centre is using technology which tells it which postcode you are calling from.See the full content of this document
Extract
Phone Staff Cherry-Pick Calls From Posh Postcodes
And those dialling from areas judged to be wealthier are more likely to be answered first.
This 'call centre queue...See the full content of this document
Sponsored links
