Summary
COMPLAINTS to First ScotRail have soared by 40 per cent since it took over the train operating franchise last year.
Angry passengers have deluged the company with 7,000 complaints in the three months since October, 2,000 more than its predecessor received in the previous quarter.See the full content of this document
Extract
Scotrail's New Owner Deluged with Complaints
But yesterday First ScotRail welcomed the figures and said it had expected a...
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