What that smiling shop assistant REALLY thinks of you ; ( and, to the horror of head office, is telling the world on the internet )
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Summary
THERE'S an old saying in the service industry that the customer is always right. It is certainly a message that large supermarkets, utility companies and holiday firms have tried to enforce with their sunny logos, upbeat mottos and bright, cheery uniforms.
But what do the staff really think of the people they are paid to serve? Do you ever wonder what they might be saying behind your back once the shutters are down and they are off duty? Thanks to networking sites such as Facebook, it's now perfectly possible to find out what some workers honestly make of the people they deal with on a daily basis.See the full content of this document
Extract
What that smiling shop assistant REALLY thinks of you ; ( and, to the horror of head office, is telling the world on the internet )
Not so long ago, 13 Virgin Atlantic staff were sacked after branding their customers 'chavs' on Facebook, while some BA staff were disciplined for claiming that the people who flew with the world's favourite airline were smelly, thick and annoying.
Also, Waitrose staff have been caught ridiculing customers who wait for food items to be reduced, while some Tesco workers revealed that they wished their shoppers would just stay at home and shop online instead, so they didn't have to deal with them.With so much recent publicity, surely there co...See the full content of this document
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